Return & Refund Policy
We are generally happy people, and we want you to be that way too!
That’s why we’ve detailed our return and refund policy below, to ensure that any issue with our product is quickly and positively resolved. Please take and look, and feel free to reach out with any questions.
Returns
- Our “returns” policy is pretty simple: we typically don’t accept returns. That doesn’t mean we won’t fix the problem, it just means that we sell a perishable product and don’t really have any need for stale, moldy buns to meander through the mail to us! Rest assured, our refunds policy is far more interesting. Keep reading!
Refunds
- Omega Buns (Daily Bread, LLC) is dedicated to absolute customer satisfaction. We do have basic instructions/guidelines when purchasing/handling our product (so please be mindful of that information), however, if a mistake is made: we want to make it right. Let’s elaborate…
- If a refund is approved (based on the following situations/criteria), it will be processed within five business days (we’re a small, home-based business; please be patient).
- Additional processing time may be required by the financial institution that originally handled/processed the payment. Once again: patience is a virtue!
- Orders canceled prior to shipment are subject to a 5% transaction fee.
- As a small, family-owned business we are subject to significant third-party payment processing fees; if you place and subsequently cancel an order, we pay fees both on your initial purchase processing and the refund processing. The 5% refund transaction fee offsets this impact.
- Need to cancel? Please contact us immediately.
- Once an order has been shipped, it cannot be canceled.
- Most importantly, once an order has shipped (and if there is an issue with the product/shipment), you must notify us of the issue within three calendar days following delivery.
- For example, the USPS confirms delivery on Tuesday; you have until end-of-day Friday to let us know if there is a problem. Why? Once again: our products are perishable; they can’t sit in a box under the hot sun on your porch for a week. Thus, one shouldn’t be upset/surprised that the buns got stanky…like, really stanky. We are careful to inform you on both the product page and in your order confirmation email as how to properly handle/store our product; be sure to read and follow these instructions!
- Further, unless there is an issue with the product itself, or in the fulfillment of the order (wrong item sent, insufficient quantity, etc.), the order cannot be refunded. In other words, all (shipped) sales are final, unless there is a clear issue with the product/shipment/order.
- Most importantly, once an order has shipped (and if there is an issue with the product/shipment), you must notify us of the issue within three calendar days following delivery.
- If there is an issue with the fulfillment of your order, be it the wrong product was shipped, an insufficient quantity was sent (per the specifics of your order), etc: we will ship a replacement for the mistake, free-of-charge, during the next production/shipment cycle (within seven calendar days of our being notified of the mistake).
- Related, before we ship a replacement: we will provide you with the option of a refund. This is also true for package/shipping issues caused by the mail carrier; i.e. late delivery, damaged/compromised packaging, etc.
- If there is an issue with the product itself (issues with freshness, taste, actual product packaging, etc.): we will offer you the choice of either a refund or replacement.
- Refunds, if/when approved, are processed within five business days (we’re a small, home-based business; please be patient).
- Additional processing time may be required by the financial institution that originally handled/processed the payment. Once again: patience is a virtue!
- If you choose a replacement, it will ship during the next production/shipping cycle (within seven days of receipt of your resolution selection).
- Refunds, if/when approved, are processed within five business days (we’re a small, home-based business; please be patient).
- If a refund is approved (based on the following situations/criteria), it will be processed within five business days (we’re a small, home-based business; please be patient).
If we have overlooked a scenario, or if you would like to clarify any aspect of our return and refund policy, please do contact us to address your inquiry/concern.
Overall, we just hope to provide you with 100% satisfaction, both in your purchase experience and in your search for a healthy and happy life!
Sound good? Now, go buy some buns!